General Terms and Conditions
1. Scope
These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the sale of tickets by GfK Gesellschaft für Kreditver-sicherungsservice mbH, Bonner Straße 172-176, 50968 Cologne (hereinafter referred to as “GfK”) to consumers, entrepreneurs or other purchasers (hereinafter collectively referred to as “Customer”) via the website https://gfkmbh.de.
2. Definitions
(1) A consumer is any natural person who enters into a legal transac-tion for purposes that predominantly are outside the consumer’s trade, business or profession (Section 13 of the German Civil Code (hereinafter referred to as “BGB”)).
(2) A trader is a natural or legal person or a partnership with legal per-sonality who or which, when concluding a legal transaction, acts in exercise of their trade, business or profession (Section 14(1) BGB).
(3) A merchant is any natural or legal person who conducts commercial business within the meaning of the German Commercial Code (hereinafter referred to as “HGB”; cf. Section 1(2) of the HGB). Commercial companies within the meaning of Section 6 HGB and any other registered merchants pursuant to Sections 2, 3(2) and 5 HGB are also considered merchants.
3. Conclusion of contract
(1) A contract offer is made by the Customer as soon as they click on the button labeled “Order and pay”.
(2) The contract is only concluded when GfK accepts the Customer’s offer by sending an email confirming the order. With the email confirming the order, the Customer receives the complete text of the contract consisting of the details of the event and the GTC.
(3) The contract is concluded in German or English.
4. Price and payment
(1) All prices include statutory value added tax.
(2) Payment is possible only by credit card or invoice.
(3) The price of the order is generally due for payment immediately af-ter conclusion of the contract. When paying by invoice with Klarna, the invoice amount is due in accordance with the specifications of Klarna Bank AB (publ).
(4) Payment by invoice with Klarna requires a successful credit check by Klarna Bank AB (publ). If the Customer is granted payment by invoice after a successful credit check, payment will be processed in cooperation with Klarna Bank AB (publ). In this context, GfK transfers its payment claim against the Customer to Klarna Bank AB (publ). In this case, the Customer can only make payments to Klarna Bank AB (publ) with debt-discharging effect.
5. Dispatch and self-printing of tickets
(1) Tickets are sent exclusively as PDF documents by email to the email address provided by the Customer. Tickets are usually sent within a few minutes, but no later than 24 hours after receipt of full payment.
(2) The Customer must ensure that the email address provided is correct and that the tickets can be received (e.g., no spam filtering).
(3) The Customer is obliged to print out the ticket received in clearly legible quality before attending the event and to bring it with them to the venue. Alternatively, the ticket can also be presented in digital form on a mobile device.
6. Event relocation, reservation of changes
(1) If the event cannot be held, in whole or in part, due to force majeure, official orders, safety concerns, pandemicrelated measures, or other unforeseeable, extraordinary circumstances beyond GfK’s control, GfK is entitled to reschedule the event to an alternative date. In this case, the Customer may withdraw from the contract within 14 days of notification of the alternative date without giving reasons; the ticket price will be refunded in full.
(2) GfK is entitled to make changes to the content and organization of the event program, provided that the benefit of the event is not significantly impaired.
7. Liability
(1) GfK shall be liable without limitation for damage resulting from injury to life, limb or health, as well as for damage resulting from gross negligence or intentional breach of duty by GfK, its legal representatives or persons deployed by GfK to perform its obligations.
(2) GfK’s liability for the breach of essential contractual obligations (so-called cardinal obligations) based on a slightly negligent breach of duty by GfK, its legal representatives or persons deployed by GfK to perform its obligations is limited to compensation for the foreseeable damage typical for this type of contract. Cardinal obligations are obligations that are necessary for the proper performance of the contract for the sale of tickets and on the fulfillment of which the Customer may regularly rely.
(3) Apart from the cases regulated in paragraphs (1) to (2) , GfK’s liability for damages based on a slightly negligent breach of duty by GfK, its legal representatives or persons deployed by GfK to perform its obligations is excluded. This also applies in favor of the legal representatives of GfK and persons deployed by GfK to perform its obligations if claims are asserted directly against them.
8. Withdrawal
(1) If the Customer is a consumer, they are entitled to a statutory right of withdrawal. We would like to point out that in the event of withdraw-al, the Customer must pay compensation if, before the expiry of the withdrawal period, GfK has already provided a service (in whole or in part) or offered it in a manner that leads to a default in acceptance and the Customer has expressly agreed to the performance of this service. GfK’s service includes both the reservation of the ticket and the performance of the event itself. The amount of compensation is based on the extent of the service already provided in comparison to the total scope of the service provided for in the contract.
(2) For details on the right of withdrawal, please refer to the instructions on withdrawal including the model withdrawal form.
9. Final provisions
(1) The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.
(2) Should individual provisions of these General Terms and Conditions be wholly or partially contrary to mandatory law or be void or ineffective for other reasons, the validity of the remaining provisions shall remain unaffected.
(3) The law of the Federal Republic of Germany applies exclusively. Notwithstanding this, consumers within the meaning of Section 13 BGB who have their habitual residence outside the Federal Republic of Germany may always invoke the law of the country in which they have their habitual residence.
(4) The exclusive (including international) place of jurisdiction for all disputes arising directly or indirectly from the contractual relation-ship is Cologne, Germany, provided that the Customer is a merchant within the meaning of the HGB. In the case of cross-border contractual relationships, this also applies to consumers; GfK also reserves the right to bring proceedings before any other court that has international jurisdiction.
To save these GTC, please right-click on this link (Display GTC as PDF) and then select “Save target as…” or “Save as…”.
As of: August 7, 2025